Preguntas rápidas, respuestas claras
Encuentre respuestas a preguntas frecuentes sobre los servicios de telesalud, los requisitos de elegibilidad y la prestación de atención médica de TeleiCare para ayudarle a comprender qué puede esperar.
General Questions
What is TeleiCare?
TeleiCare is a patient-centered telehealth practice providing primary care, transitional care management, chronic care support, wound care consultation, and remote patient monitoring through secure virtual visits.
What ages do you treat?
TeleiCare provides primary care services for patients of all ages.
Is TeleiCare a telehealth-only practice?
Yes. TeleiCare provides medical services through secure telehealth platforms. In-person evaluations may be arranged when clinically necessary.
Is TeleiCare available for emergencies?
No. TeleiCare does not provide emergency services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Insurance & Billing
¿Aceptan seguros médicos?
Yes. TeleiCare accepts Medicare, Medicaid, and most major insurance plans. Coverage varies by plan, and benefits are verified prior to your visit.
What if I don’t have insurance?
We offer membership-based options for patients without insurance. Membership plans provide access to telehealth visits and coordinated care.
Does membership replace health insurance?
No. Membership plans do not replace insurance and do not cover hospital services, specialist visits, labs, imaging, or emergency care.
Scheduling & Appointments
How do I schedule an appointment?
Click the “Schedule Appointment” button on our website to securely book through our electronic health record system.
What happens after I purchase a membership?
After completing payment, you will be redirected to a confirmation page where you can schedule your appointment through our secure scheduling system.
Do you offer same-day appointments?
Same-day appointments may be available depending on provider availability.
Gestión de cuidados de transición
What is Transitional Care Management (TCM)?
Transitional Care Management provides follow-up care after hospital or facility discharge. TeleiCare contacts patients within two business days of discharge and schedules a follow-up visit to review medications, symptoms, and care plans.
How soon will I be contacted after discharge?
We aim to contact patients within two business days of hospital discharge.
Chronic Care & Remote Monitoring
What is Chronic Care Management?
Chronic Care Management supports patients with ongoing medical conditions through regular follow-up and care coordination.
What is Remote Patient Monitoring (RPM)?
RPM allows providers to monitor certain health data remotely to improve ongoing management of chronic conditions.
Wound Care
Do you provide wound care?
Yes. TeleiCare provides telehealth wound evaluations and care coordination. An initial in-person evaluation may be required depending on clinical need and location.
Privacy & Security
Is my information secure?
Yes. TeleiCare uses secure, HIPAA-compliant platforms for telehealth visits and scheduling. We do not collect protected health information directly through our website.
Technology
What do I need for a telehealth visit?
You will need:
• A smartphone, tablet, or computer
• A stable internet connection
• A private, quiet location
Telehealth Basics
How does telehealth work?
You will receive a secure video link for your appointment. You can join using your phone, tablet, or computer.
Do I need to download anything?
You may need to download the Zoom app or join through your web browser, depending on your device. Instructions will be provided before your visit.
What devices can I use?
You can use a smartphone, tablet, laptop, or desktop with a camera and internet connection.
Is telehealth private and secure?
Yes. We use HIPAA-compliant technology to ensure your visits and information remain secure and confidential.
Services & Care Scope
What conditions can be treated through telehealth?
We treat many common illnesses, medication needs, chronic conditions, preventive care, and follow-up visits through telehealth.
Do you provide in-person visits?
TeleiCare primarily provides telehealth services. In-person visits may be coordinated when clinically appropriate.
Do you treat children and families?
Yes. We provide comprehensive primary care for individuals and families of all ages.
Do you prescribe medications?
Yes, medications may be prescribed when medically appropriate and in accordance with state and federal regulations.
Can you order labs or imaging?
Yes. We can order laboratory tests and diagnostic imaging when needed as part of your care plan.